Improvement
Coach your AI agent like you'd coach a new hire.
Don't write prompts. Don't file tickets. Just tell your agent what to fix — in plain words — and it rewrites its own behavior. Instantly.
Three steps. That's it.
Describe
Tell the agent what's wrong or what's missing. Type it out, paste a screenshot, attach a file — whatever's easiest. Just like you'd explain it to a colleague.
Review
The agent proposes a specific change. You see exactly what will be updated — in your knowledge base, behavior rules, or sales script. No black box.
Accept or reject
Happy with the proposal? Accept it — changes go live instantly. Not quite right? Tell the agent what to adjust, and it'll refine the proposal.
Two ways to improve. Both instant.
Dedicated improvement page
Open the Improvement tab and describe anything — from tone adjustments to entirely new product info. Attach screenshots, files, or voice notes for context.
Dislike any message
See a response you don't like in Chats or Testing? Hit the dislike button, type what's wrong, and Pleep will fix that specific behavior.
Fix what's wrong. Add what's missing.
Fix behavior
When your agent does something you don't like.
- “"Be more formal with customers"”
- “"Stop offering discounts before the customer asks"”
- “"Don't be so pushy about premium plans"”
- “"Answer pricing questions more confidently"”
Add capabilities
When your agent doesn't do something it should.
- “"Start upselling the maintenance package"”
- “"We have a new product: [name], [price], [details]"”
- “"Use this sales script for objection handling"”
- “"Mention our free trial when leads hesitate"”
Every change is verified before it goes live.
Pleep never applies changes blindly. Ambiguous feedback? It asks clarifying questions first. Once you confirm, the change is applied to structured behavior rules — not raw prompts. And you can test the result instantly before it reaches a single customer.
Frequently Asked Questions
Open the Improvement tab, describe what needs to change in plain language, and Pleep will propose a specific fix. You can also hit the dislike button on any message in Chats to trigger an instant correction for that exact behavior.
Changes go live the moment you approve them. There's no retraining delay or deployment queue — your AI agent updates its behavior instantly.
Yes, every improvement goes through an approval step. Pleep shows you exactly what will change in the knowledge base or behavior rules, and you can accept, reject, or ask for adjustments before anything reaches a customer.
Once you approve a correction, Pleep modifies the underlying behavior rules — not just a single response. This means the fix applies to all future conversations matching that scenario, so the same mistake won't recur.
Just like coaching a real employee.
No prompts to learn. No new interfaces to figure out. Just tell your agent what to improve — the same way you'd tell a human teammate.