What's new

Updated Voice Agents

Voice agents now create automatically, support 70+ languages, and run on improved TTS/STT models.

Google Calendar Integration Upgrade

Google Calendar is now the most advanced calendar integration in the CIS: multiple bookings per slot, calendar routing, automatic rescheduling, and reminders.

Knowledge Base Update: Files and Data Sources

Knowledge Base gets a new Files data type, automatic file link processing in documents, and a redesigned MoySklad integration.

Custom Tools & MCP Servers

Connect your AI agent to any external system via REST API or MCP servers to fetch real-time data on demand.

Multiple Attachments and Improved Monitoring

Attach multiple documents in testing and correction, plus improved search in monitoring

Public Broadcast API

Pleep now provides a public API for sending WhatsApp broadcasts, enabling any external trigger to initiate an AI agent conversation automatically.

AI Agent Transparency Updates

The Pleep dashboard now shows why the AI didn't respond, which knowledge base sources it used, and what capabilities a newly created agent has.

Referral Program

Invite friends to Pleep — both of you get 1,500 bonus messages. Up to 20 referrals, up to 30,000 messages.

Bitrix24 — Integration Update

Redesigned open line logic, deal pipeline movement, deal card field auto-fill, and a unified UI matching the amoCRM integration.

Improvement 2.0

Extensions and WABA Connection

WhatsApp Business Broadcasts

Dashboard Interface

Mutable notification sounds in conversations and a cleaner, more compact sidebar that keeps daily tools front and center.

Typing Indicator in WhatsApp and Instagram

The AI agent now shows a typing indicator while preparing a response, making conversations feel more natural and responsive.

Download Files from Knowledge Base

You can now download files directly from the knowledge base. Files uploaded before this update download as .txt, while newer files retain their original format.

Response Status Indicator

Real-time visibility into what the AI agent is doing — thinking, generating, or verifying — right in the Testing and Monitoring sections.

Data Export

Export statistics and conversation data to Excel with customizable date ranges, filters, and detailed breakdowns across multiple sheets.

Updated Website Widget

Agent Branding — Automatic and Accurate

Pleep now auto-imports your logo and brand colors when creating an agent, and the Settings section is back for all customers.

Monitoring and Voice Message Improvements

Updated conversation monitoring with full AI toggle history, improved voice message handling, and critical bug fixes for knowledge base search accuracy.

Smart Knowledge Base Search

The AI agent can now perform additional knowledge base searches mid-conversation when it needs more information, reducing hallucinations and operator handoffs.

Teamwork in Pleep

Invite team members with individual accounts and granular access controls — no more sharing passwords.

Improved CRM Integration

We completely rebuilt the amoCRM integration with automatic pipeline syncing, stage-based AI controls, deal movement rules, and flexible lead field auto-fill.

Official WhatsApp Integration

Smart Document Processing

Documents in the knowledge base are now processed using an intelligent system that understands structure and meaning, resulting in more accurate AI agent responses.

Updated Pleep Pricing Plans

New platform capabilities and updated pricing plans, with an option for existing customers to lock in legacy pricing for 3 months.

Loading Speed Optimization

Scheduled Messages

Pleep's AI agent can now schedule follow-up messages automatically, so no lead slips through the cracks when a customer asks to be contacted later.

New Unofficial WhatsApp Integration

Reducing Hallucinations

A new anti-hallucination system brings response accuracy to 99.71%, making Pleep the most reliable AI sales agent on the market.