Chats
Every lead, every channel, one screen.
See all conversations your AI agent is having — across WhatsApp, Telegram, Instagram, and web widget. Monitor leads in real time, read the full history, and jump in whenever you need to. When you send a message, AI steps aside automatically.
Your AI agent's live feed.
Unified inbox
WhatsApp, Telegram, Instagram, phone, web widget — every conversation in one place. No more switching between tabs.
Lead statuses
See who's been converted, who's waiting for a reply, and who went cold — at a glance. Filter and sort by status, channel, or date.
Full conversation history
Read every message your AI agent sent and received. Understand how it handled objections, what it offered, and where it closed.
Human takeover
Need to step in? Just type a message — AI turns off automatically for that lead. When you're done, AI picks back up where you left off.
Built for teams.
Create teams and give your managers, operators, and QA leads access to exactly what they need. Managers monitor — operators jump in when needed.
Role-based access
Give each team member access only to the features they need. Managers see chats and analytics. Operators can respond. Admins control everything.
Shared visibility
Your whole team sees the same lead pipeline. No information silos, no missed handoffs, no "I didn't know they already replied."
Multiple agents
Running several AI agents for different products or regions? Each team member can be assigned to the agents they manage.
How human takeover works.
Spot something
Browsing chats, you see a conversation that needs a human touch — a VIP lead, a tricky objection, or a sensitive topic.
Send a message
Type a reply directly in the chat. The moment you send, AI is disabled for this lead. The customer sees your message instantly.
Hand back to AI
When you're done, re-enable AI with one click. It picks up the conversation with full context of what you discussed.
Frequently Asked Questions
Every conversation — whether from WhatsApp, Telegram, Instagram, phone, or your web widget — appears in a single unified inbox. Your AI agent maintains full context across channels, so if a lead starts on Instagram and continues on WhatsApp, the conversation history stays intact.
Yes. Just type a message directly in any chat — the AI turns off automatically for that lead. When you're done, re-enable AI with one click, and it picks up with full context of what you discussed.
Pleep supports WhatsApp Business, Telegram, Instagram DMs, phone calls (via the Voice Agent), and an embeddable website chat widget. All channels share the same AI brain and knowledge base.
When you send a message in a chat, the AI automatically steps aside for that lead. The customer sees your message instantly with no interruption. When you re-enable AI, it resumes with complete context of the entire conversation, including your messages.
Your team's command center.
Monitor every conversation, step in when it matters, and let AI handle the rest. All in one place.